Position: Business Analyst (job code 92659)

Duties: Develop CRM solution designs that meet stakeholder requirements effectively. Implement diverse
solutions, including no-code integrations, and collaborate with developers for any necessary coded
solutions. Perform root cause analysis to diagnose and resolve system issues and unexpected
behaviors. Engage with stakeholders to gather and elicit requirements for system enhancements and
new projects implementation. Manage delivery processes, coordinating with third-party developers
to ensure timely completion of projects. Handle task management in an Agile environment, ensuring
adaptability and efficiency. Manage user access to the system and provide support for user-related
issues. Monitor and optimize system performance to maintain operational efficiency. Partner with
department heads to facilitate smooth change management and transition for their teams.

Education Required: Bachelor or foreign equivalent in Business Administration or related fields (e.g., Management).

Experience Required: 2 years of experience in the job offered or related occupations (e.g., Lead Support Analyst).

Special Requirements: 

Must have at least 2 years of prior work experience in each of the following:

1. Collecting, eliciting, and documenting business requirements to implement and update CRM business
processes, implement automation.

2. Performing analysis to evaluate business workflows and requirements and develop technical solution design.

3. Working on full SDLC including testing, working with software developers to implement CRM
requirements.

4. Working in an agile environment using Jira.

5. Working on CRM integrations.

6. Performing research and root cause analysis of CRM system issues.

7. Troubleshooting issues using logs.

8. Writing SQL queries for data retrieval and analysis.9. May require occasional travel (10%) to employer’s office in Vacaville, CA.

Salary: $68,000 – $105,000 per year

Worksite: 1014 North Market Blvd., Suite 30, Sacramento, CA 95834, and may require 10% at employer’s
office in Vacaville, CA.

Contact: Stephanie Crichton, VP Human Resources

This notice is being provided as a result of the filing of an application for permanent alien labor certification for this
relevant job opportunity. Any person may provide documentary evidence bearing on the application to the U.S.
Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200
Constitution Avenue NW, Room N-5311 Washington, DC 2021.